include, but are not limited to Renew and/or market expiring policies by gathering updated customer information and processing with underwriters/systems for policy issue. Meets customers' daily requests including policy changes, certificates of insurance, provides answers to customer questions. Monitors policy expiration list to be certain that expiring policies are renewe

include, but are not limited to Delivers outstanding customer service at all times, including proactively anticipating customer needs, maintain frequent and professional customer communication and responding quickly to service requests. May manage or supervise other team members. May lead departmental or divisional initiatives on permanent or ad hoc basis. Maintains high d

include, but are not limited to Develops a working relationship with assigned commercial accounts. Identifies changing coverage needs through annual customer coverage reviews and implements necessary policy changes. Communicates with company underwriters so that renewal policies reflect most current and accurate information. Recognizes and addresses coverage and price issu

include, but are not limited to Where the Company is personal representative of an estate, the assigned trust officer is responsible for the following duties Cooperating with legal counsel as to probate the will within departmental policies and applicable state law Identifying, collecting, securing, and appraising all assets and preparing an inventory in a timely manner Ha

include, but are not limited to Where the Company is personal representative of an estate, the assigned trust officer is responsible for the following duties Cooperating with legal counsel as to probate the will within departmental policies and applicable state law Identifying, collecting, securing, and appraising all assets and preparing an inventory in a timely manner Ha

include, but are not limited to Perform reviews to assess adherence with applicable federal and state consumer protection laws and regulations based on the approved compliance review schedule. Support work performed with detailed workpapers that adequately document scopes and results of reviews. Effectively communicate, in oral and in written form, the review process and f

include, but are not limited to Perform reviews to assess adherence with applicable federal and state consumer protection laws and regulations based on the approved compliance review schedule. Support work performed with detailed workpapers that adequately document scopes and results of reviews. Effectively communicate, in oral and in written form, the review process and f

include, but are not limited to Perform reviews to assess adherence with applicable federal and state consumer protection laws and regulations based on the approved compliance review schedule. Support work performed with detailed workpapers that adequately document scopes and results of reviews. Effectively communicate, in oral and in written form, the review process and f

include, but are not limited to Perform reviews to assess adherence with applicable federal and state consumer protection laws and regulations based on the approved compliance review schedule. Support work performed with detailed workpapers that adequately document scopes and results of reviews. Effectively communicate, in oral and in written form, the review process and f

include, but are not limited to Perform reviews to assess adherence with applicable federal and state consumer protection laws and regulations based on the approved compliance review schedule. Support work performed with detailed workpapers that adequately document scopes and results of reviews. Effectively communicate, in oral and in written form, the review process and f

include, but are not limited to Loan Servicing Prepares and completes Paid Note Statements including releases of titles and preparation of mortgage releases, which may include electronic recording as applicable. Prepares payoff statements. Automatic payment additions. Fee and interest waives. Provides exceptional customer service by phone or email to internal and external

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to Assists loan officers by preparing various documents such as sending notices, preparing past due correspondence, printing reports from Director and ordering credit bureau reports and appraisals. Assist loan officers with worksheets on secondary market loans and real estate loans. Disburses secondary market loans. Receives loan payments and l

include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi