Leadership responsibilities Manage all aspects of the P&L, including driving growth, reducing medical expense, STARs performance, coding accuracy and administrative cost efficiency Lead the strategy creation and implementation, spanning assets in the benefit and care delivery space Organize the current businesses into a cohesive unit to deliver best in class integrated me

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record. Primary Responsibilities Greets and welcomes patient in person Collects demographic and insurance information Checks in or interviews patient to complete appropriate paperw

Conducts in bound and out bound calls for program requirements including, but not limited to medication adherence member outreach calls, reminder calls, prescription refill calls and provider follow up calls in a call center environment Completes calls/assignments and ensures census management, productivity weekly and monthly standards are met Exhibits excellent phone and

Demonstrates solid collaboration skills and a service excellence / servant leadership mentality Lives and incorporates the UHG values in their daily work Forms high performance relationships with Care Delivery Organizations, enterprise teams, subject matter experts and suppliers Demonstrates exceptional experience in vendor relationships interacting with senior vendor lea

Demonstrates solid collaboration skills and a service excellence / servant leadership mentality Lives and incorporates the UHG values in their daily work Forms high performance relationships with Care Delivery Organizations, enterprise teams, subject matter experts and suppliers Demonstrates exceptional experience in vendor relationships interacting with senior vendor lea

As a Sr. Workforce Planning Analyst/Lead on the Workforce360 (W360) team, you will be responsible for providing expert workforce management consultation by Identifying solutions that maximize business productivity/efficiency Recommending best practices to operational leaders and collaborating on best fit solutions amongst your peers and leaders Developing call/queue/back

Develop product vision and strategy Lead the development of multi year strategic product roadmaps for key products and initiatives using customer feedback, stakeholder input, and data/analytics Research and define the customer segments served by the products based on developing a deep understanding of customer goals, the value customers derive from the product, and the bu

Lead a team of ServiceNow Developers, System Analysts, and Business Analysts Leverage data, analytics, and predicted value realization to drive overall end to end strategic direction for the platform Work and negotiate directly with cross functional leaders to drive a holistic view of the ServiceNow strategy and execution plan Serve as a subject matter expert for ServiceN

Coordinates the resolution of unpaid accounts. Receives and resolves calls from patients, insurance companies, attorneys, and departments. Obtains and processes payments. Collaborates with patients to create payment arrangements. Updates incomplete and missing account information. Documents collection activities. Other duties as assigned. You'll be rewarded and recognized

Pricing support for OptumInsight Payer software and services product suite Pull and manipulate operational and financial data Maintain and enhance pricing models and templates Effectively work with cross functional teams that include Finance, Sales, Product and Operations Develop a strong understanding of the business mission through effective interactions with upper mana

Supports product development as it relates to the healthcare industry specifically in the pharmacy area Collaborate with end users to design and build the system in a timely and professional manner and make corrective configuration or enhancements Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and tes

Accountability for the direct management and business operational functions of a 20+ associate call center focused on assessment, education, and support of medication adherence for patients of Optum care delivery organizations (CDO) Assist leaders with new development and continuous improvement of standard operating procedures inclusive of process flows, issues logs, audi

Collaborate with business and technology teams to identify issues, establish objectives, develop recommendations, and implement solutions for our clients Identify, build, and deploy Project Management Office principles and standards utilizing project management tools Charter/Scope documents, Project Plan, IRAAD/Issue Log, Lessons Learned, Requirements Matrix, portfolio tr

Day to day Data Protection support dealing with customer concerns and requests Performance and Hardware monitoring of Data Protection infrastructure Hardware and Software maintenance and upgrades Create and maintain operational documentation Participate in the evaluation and selection of new products and technologies Ensure best practices and standards are being followed

Review and analyze patient visit information to determine whether authorization is needed and understands payor specific criteria to appropriately secure authorization and clear the account prior to service where possible Ensure that initial and all subsequent authorizations are obtained in a timely manner May provide mentoring to less experienced team members on all aspe