Staff Planning and Development Manage the recruitment, training, evaluation, guidance, discipline, and termination of Support Representatives and Advisors. Collaborate with the Manager of Support Services and HR to address personnel matters. Training and Development Design and deliver comprehensive training programs tailored to equip support team members with the requisit

Relationship Management Responsible for cultivating and growing strong relationships with our clients. This involves understanding their business needs, challenges, and goals, and providing personalized support and guidance to help them achieve success. Travel Essential to fostering strong relationships is the willingness to travel frequently (minimum 30%) to conferences,

Relationship Management Responsible for cultivating and growing strong relationships with our clients. This involves understanding their business needs, challenges, and goals, and providing personalized support and guidance to help them achieve success. Travel Essential to fostering strong relationships is the willingness to travel frequently (minimum 30%) to conferences,

The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, addressing inquiries, troubleshooting complex state reporting issues, and providing mentorship within the team. The State Reportin

The State Reporting Success Specialist plays a pivotal role in the overall success of customers and the Campus Support team, ensuring customer satisfaction with state reporting. This role primarily involves educating district support contacts, addressing inquiries, troubleshooting complex state reporting issues, and providing mentorship within the team. The State Reportin

Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software. Provide technical support via the telephone and electronic communications. Verify support contact credentials and account service level agreements. Assist the customer by resolving the incident, redirecting the call, or escalating. Dis

Manages and prioritizes the team's backlog for their product Translates Product Manager's vision and strategy into stories for a development team Understands the needs of their stakeholders and uses that understanding to break down and prioritize work Collaborates with Product Manager to make decisions on what goes into product Carries out product strategy withindepartmen

Oversees the Platform Infrastructure group providing both architecture and projects direction for the team. Mentor Staff in networking, systems, hosting, and business best practices Design, deploy and document network solutions for the expanding and evolving Infinite Campus network. Configure, manage and maintain existing networks and solutions including wireless, access,

Hosted Server Database Backups Configure standard Campus environments Install of Campus Premium Products following established procedures Running Campus updates following established procedures. Respond to and resolve systems alerts Respond to customer reported issues with guidance from mentor Access Infinite Campus product customer data and customer infrastructure adheri

Follow department guidelines to perform data restores. Maintain scripts and best practices for customer facing data services. Troubleshoot the Infinite Campus database and understand cloud hosted infrastructure. Collaborate with other team members to promptly meet the needs of customers and/or peers. Prioritize, communicate, document, and involve all parties impacted. App

Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software. Provide technical support via the telephone and electronic communications. Verify support contact credentials and account service level agreements. Assist the customer by resolving the incident, redirecting the call, or escalating. Dis

Create custom code to adhere to designs supporting customer requirements Research, investigate, and fix a wide range of technical issues related to customer projects Importing customer data from a variety of formats and third party systems into the Infinite Campus application Analyzing customer data, prioritizing information, and resolving data conversion issues Scripting

Utilize a combination of product knowledge, knowledge of K 12 business processes and professional consulting skills to ensure a quality customer experience. Participate in the creation, maintenance and execution of consistent implementation processes and methodologies. Conduct on site policy and procedure meetings, including site observations of current product specific p

Utilize a combination of product knowledge, knowledge of K 12 business processes and professional consulting skills to ensure a quality customer experience. Participate in the creation, maintenance and execution of consistent implementation processes and methodologies. Conduct on site policy and procedure meetings, including site observations of current product specific p

Utilize a combination of product knowledge, knowledge of K 12 business processes and professional consulting skills to ensure a quality customer experience. Participate in the creation, maintenance and execution of consistent implementation processes and methodologies. Conduct on site policy and procedure meetings, including site observations of current product specific p