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About our Company:
Based in Denver, Colorado, Cologix is North America's leading network-neutral interconnection and hyperscale edge data center company. Our platform gives customers access to 40+ digital edge and ScalelogixSM hyperscale edge data centers in 11 markets across the United States and Canada along with a carrier-dense ecosystem of 700+ networks, 360+ cloud providers, 30+ onramps and six Internet exchanges. We provide our nearly 2,000 customers with direct access to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest North American infrastructure funds, Cologix's experienced leadership team, certified staff and commitment to ESG initiatives help form a culture that values our people, our environment and our clients.
About the Position:
The Billing Analyst has responsibility for assisting with all aspects of billing and collections. This includes ensuring accuracy of monthly customer billing in the US and Canada, collections, cash application, and customer support for billing inquiries.
What you do daily:
- Assist with the Cologix Revenue Cycle including:
- Timely and accurate preparation, review and distribution of monthly customer invoices Research customer billing inquiries and provides same day response
- Communicate efficiently with other departments/locations to resolve billing discrepancies Provide an excellent customer experience in English (and occasionally French, if able) Assist with special projects (e.g. integrations or process changes) in the billing areas
- May include assisting with accurate application of customer payments
- May include calling and emailing customers to solicit payments on delinquent accounts
What makes you a good fit: (Qualifications)
- A minimum of 2 years of accounts receivable /Collections experience or equivalent combination of education and experience
- Prior experience with the billing, cash application and collection functions at a colocation or telecommunication company
- Customer service skills
- Excellent communication skills (both written and verbal) to interact effectively with various departments and functions including sales, operations, marketing, IT, and executive teams
- Advanced knowledge of Microsoft Office with a focus on Microsoft Excel
- Excellent organizational skills
- Excels or enjoys working in a high-volume customer environment
- Self-starting individual who takes initiative without direction
- Extremely detail-oriented with a commitment to quality
- Must be able to recognize problems, think critically and be proactive in finding solutions
- Ability to work independently and in a team environment, multitask, set own priorities and adapt to a changing environment
Preferred:
- Degree in Accounting or related field
- Knowledge and experience with NetSuite
- Experience in working in a global multi-site environment
- Ability to read and speak French is a plus
Benefits:
We offer a competitive benefit package for full-time employees that includes:
- Medical, dental and vision insurance
- Flexible spending account options
- Non-accrued PTO
- Company paid holidays
- 401k Retirement Plan
- Short- and Long-Term Disability
Individual compensation will be commensurate with the candidate's experience. This position will also be eligible for an annual bonus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Cologix is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance in applying for any of our open positions, please contact us at recruiting@cologix.com or call 720-940-2551.
The California Consumer Privacy Act ("CCPA") creates privacy rights relating to the collection, sale, disclosure, and deletion of consumers' personal information. The CCPA requires businesses to provide consumers, including job applicants and employees, with information about their rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used. For additional information regarding your rights, including a description of the categories of personal information to be collected and the purpose for which the information will be used, please see https://cologix.com/privacy-policy/.
Cologix' data centers are ISO 27001:2013 certified. ISO 27001:2013 certification and the Cologix portfolio of information security, information privacy and other industry recognized certifications represents our dedication to insuring the confidentiality, integrity and availability of company and customer information systems and assets. At Cologix, information security is everyone's responsibility. Cologix employees are responsible for:
- Understanding and following Cologix' information security, cybersecurity and privacy policies, procedures and standards.
- Ensuring conformance to all information security, cybersecurity and privacy policies, procedures, and standards.
- Remaining vigilant and reporting any suspicious activity or possible vulnerabilities, weaknesses, threats, or breaches in Cologix information security to company information security and privacy officers.
- Actively participating in Cologix' efforts to maintain and improve information security.