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Technical Support Engineer
Technical Support Engineer
Boston, MA
Job Description
Job Description: Writing, understanding, and modifying SQL code to research problems. Building custom reports and build reconciliation processes around large amounts of data. Handling ticket requests from customers. Working with customers, escalating to other teams if needed, responding, resolving, researching any issues that are sent in from our healthcare customers. Building presentations and working with leadership to explain the results of the reconciliation steps being performed. Managing schedules and working with customers to review reconciliation data. Building custom scripting and monitoring tools around logging of the production environments. Performing command line work and scripting daily on Linux production systems. DB access and queries in production systems for connecting to testing, UAT and production databases to research problems, validate scenarios and run custom reports. Telecommuting permissible from anywhere in the U.S.
Requirements: Master’s degree or foreign degree equivalent in Computer Science, Software Engineering, or related field and two (2) years of experience in the job offered or related role.
Experience and/or education must include:
1. Ticketing tools and management;
2. Write, review and troubleshoot SQL scripts to analyze problems and data, create
ad-hoc reporting for customers and manage change requests to production data to
update records or resolve issues;
3. Client communication and presentations with internal leadership;
4. Client management and reconciliation;
5. Logging management and scripting; and
6. Heavy command line work – scripting, shell, bash, python.
Location: 141 Tremont Street, 10th Floor, Boston, MA 02111; Telecommuting permissible; must be available to work during EST business hours.
Special Notes/Instructions
Reference job #2022-ENG-CONT-003 and send resume to apply.us@flywire.com.
Job Summary
Company
Employment Term and Type
Regular, Full Time
Salary and Benefits
$92,622/year-$140,329/year
Required Education
Master's Degree
Required Experience
2+ years
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