Retail Consumer Risk focuses on marketing, product design, technology, and customer protection that allow our customers to bank with confidence. Retail risk advisors work through unstructured problems and manage change while demonstrating superior problem-solving skills and strong judgment. Additionally, Risk advisors conduct risk assessments using various assessment tools and methodologies.

Responsibilities
As a Principal Associate-level risk advisor, you will:

• Advise and consult with risk and business teams to help develop well-designed products, processes, and supporting technologies

• Establish and maintain positive working relationships with product owners, process managers, compliance advisors, legal counsel, auditors, and other risk associates

• Manage multiple tasks to meet deadlines, independently and with team collaboration

• Oversee risk event remediation impacting customers stemming from process breakdowns or other problems, helping develop permanent corrective actions

• Work across the division to execute the first line risk assessments, and assist with establishing risk mitigation plans

• Deliver on our well-managed agenda by facilitating various risk assessments, and consulting on effective challenge

• Review, analyze, assess risk, document effective controls to cover gaps enhancing the control suite effectiveness (CSE)

• Other risk efforts, including but not limited to: Audit/Exams support, Control Testing, Executive Reporting, RMAP coverage, PSP management and renewal/certification, hosting Office Hours with Legal and Compliance, and support the Business on everyday Risk Management areas

• May lead a team of risk advisors
  

General Qualifications

Successful Risk advisors in our culture are:

• Innovative, adaptive, and inclusive

• Exceptional verbal and written communicators

• Creative, outside-the-box thinkers who have a customer-backed problem-solving approach

• Able to assist on multiple work streams and tasks simultaneously

• Collaborative, team players with the ability to navigate organizations

• Passionate about continuously learning

• Able to blend strategic and tactical thinking and creative and analytical reasoning

• Able to proactively identify themes and apply learnings in highly ambiguous contexts

Basic Qualifications

• High School diploma, GED, or equivalent certification

• At least 1 year of experience in retail or direct banking process management, risk management, product management, or operations
  

Preferred Qualifications

• Bachelor's Degree

• 3+ years of experience in risk management, financial services, technology, or product management

• Professional certification (such as Business Process Management certification, Lean or Green Belt Certification CFE, CRM, CIA)

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).