Who are we?
DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We're committed to hiring a diverse workforce to contribute to driving our organization forward. Diversity drives creativity, new ideas, innovation, and industry excellence. We also stress the importance of a healthy work-life balance. The well-being of our employees comes first.
What you'll be doing:
In this role, the Quality Assurance Manager is responsible for the management of the communication and claim quality monitoring programs. In addition to managing the programs and the Quality Assurance team, the Manager will ensure compliance with Federal and State collection call requirements and client requirements. This individual will analyze, provide management reports on the results of the quality monitoring programs, and recommend improvement plans where necessary. Such analysis and recommendations will identify process improvements at the individual level, team level, and organizational level with a goal of increasing overall individual/team/company performance, reducing attrition and consumer complaints
Essential Job Functions:
What's in it for you:
Skills and Experience required: