ECMC Group is a nonprofit corporation with a mission to help students succeed. Helping students succeed requires us to have a team of individuals with high integrity, committed to meeting the needs of those we serve. With the newly created Zenith Education Group—a nonprofit provider of career school training—our organization has grown considerably and so have our opportunities.
 
At ECMC Group companies, we don't just talk about valuing our employees, we back it up by providing a generous benefits program, as follows:
• Health benefits—include medical, dental, vision, life and disability, and flexible spending accounts
• Wealth benefits—include 401k with a generous employer match, safe harbor contribution and profit sharing
• Additional benefits—include robust health and wellness program, paid time off and holidays, birth/adoption bonus time off, tuition assistance, student loan reimbursement and more

Our mission and values create a great work environment by inspiring and guiding us in all that we say and do. We are dedicated to integrating our mission into all aspects of our business, and to service customers, business partners and colleagues in accordance with our values—integrity, service, excellence, teamwork, and wellness.
We support and recognize our employees’ role in community involvement and commit ourselves to furthering our positive impact in our communities through our employees’ service, charitable giving, good corporate citizenship, in addition to working hard every day to allow ECMC Group to award grants to organizations in need.

Join our team today as a 90 day temp-to-hire Administrative Wage Garnishment Processor
Under direct supervision, serves as subject matter expert and assists in the administration of the administrative wage program. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
• Processes return mail/regular mail from AWG related correspondence, includes opening and updating invalid and/or new forwarding information.  Forwards all employer acknowledgments, hearings and miscellaneous mail to the correct workflow
• Reviews and documents all AWG employer acknowledgments assigned
• Manages Employer Verification List to ensure database accurately reflects employer contact information with no duplicates and unidentified employers
• Completes and documents all calls on the Noble dialer system
• Processes all correspondence assigned through BI Launchpad: releases, suspends, and other AWG related letters when requested
• Completes all non-compliant accounts assigned to ensure the employers are compliant with the AWG order
• Performs skip tracing activities to locate correct address and phone information of employers utilizing Google, TLO, The Work Number and other related resources 
• Provides customer service by responding to telephone calls, voicemails, emails, and other written correspondence
• Responds to inquiries from employers regarding administrative wage garnishments orders
• Assists in providing changes to processes to ensure the department procedure manual is updated
• Complies with all ECMC Group Policies
• Performs other duties as assigned
 

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  This job description is subject to change at any time.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE
Required:
• High School diploma or GED
• Strong customer service skills are required.
Preferred:
• Experience working in the student loan or financial industry is highly preferred.

KNOWLEDGE, SKILLS and ABILITIES 
Required: 
• Effective written and verbal communication skills
• Basic knowledge and skills working in a computer based office suite environment; Microsoft Windows or Mac Office
• Detail oriented
• Ability to know when to escalate problems
• Ability to prioritize work assignments
• Ability to work effectively in a team environment
• Excellent interaction and customer service skills with the ability to anticipate, understand and manage customer expectations and consistent delivery of services
• Displays and promotes high standards of ethical conduct and behaviors consistent with organizational and government standards
• Strong positive attitude and consistent attendance  
Preferred:
• Demonstrated data entry and typing skills

PHYSICAL SKILLS AND ABILITIES
• Must be able to remain in a stationary position for a long period of time 
• Needs to occasionally move about inside the office to access file cabinets, copy machines/printers   
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer 
• Occasionally moves files from filing cabinets to shred bins or to storage facilities 
• Frequently communicates with customer inquiries through email or phone.  Must be able to exchange accurate information in these situations
• Occasionally required to lift and/or move up to 25 pounds 

WORK ENVIRONMENT
• Required to work normal hours to successfully perform the job responsibilities
• May need to work nights and weekends to complete assignments
• Frequently subjected to interruptions, multiple calls and inquiries
• Employee works in an office environment, sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources
• The noise level in the work environment is usually quiet to moderate

**ECMC IS CURRENTLY LOCATED IN OAKDALE, MN. WE WILL BE RELOCATING TO DOWNTOWN, MINNEAPOLIS IN 2016