HMSHost is a world leader in creating dining and shopping for travel venues. HMSHost operates in more than 100 airports around the globe, including the 20 busiest airports in North America. At MSP, HMSHost operates around 40 different restaurant concepts including national brands and local favorites. Our locations offer travelers Minnesota craft beers at Rock Bottom Brewery, intimate fine dining at Ike's Food and Cocktails, organic menu options at French Meadow Bakery and Cafe, and many favorite quick service restaurants like D'Amico and Sons, Chick-fil-A, Pei Wei, Dairy Queen and many more!
The Shift Supervisor is responsible for supervising the day-to-day activities of subordinates; providing excellent service to all customers through direct salesmanship, prompt and courteous service, and maintaining knowledge of and compliance with all corporate standards. If you have experience in shift supervision/leadership and are interested in a new opportunity in a fast-paced restaurant environment, please apply for one of our openings today!
This position will interact with the public and coworkers in a friendly, enthusiastic and outgoing manner and encourage, through leadership and example, the highest level of sales and customer service performance by other associates. Other responsibilities include aiding in monitoring associate productivity; assigning responsibility for specified work and/or functional activities; and giving work directions and monitoring scheduling to ensure that all shifts are covered; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager or General Manager depending on local requirements.
Supervises the day-to-day activities of subordinates and coordinates breaks for hourly associates
Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
Coordinates with management for on-the-job training for new associates
Enforces safety guidelines and builds awareness about safety
Keeps management informed of area activities and any significant problems
Develops thorough knowledge of all products carried in the store(s) and ensure that all sales are posted to the appropriate category; assists in achieving sales results as required by branch and corporate standards
Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
Contributes to the overall display and presentation efforts within the store environment, including stocking/replenishing product, and general store housekeeping duties
Transfers supplies and equipment between storage and work areas by hand or use hand truck
Implements product rotation based on product code dates in warehouse and concepts; orders product and participates in physical inventory counts as required
Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures; assists with maintenance requisitions
Practices excellent food safety and sanitation practices and complies with HACCP standards
Requires a High School diploma or the equivalent (GED)
Requires a minimum of 6 months supervisory/lead experience
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Food and beverage, cash handling, and customer service experience preferred
Requires the ability to bend, twist, and stand to perform normal job functions
Requires the ability to lift and/or move up to 40 lbs
Frequently immerses hands in water and water diluted with chemical solutions
Equal Opportunity Employer (EOE)
Drug Free Workplace (DFW)