Student Unions & Activities (SUA) is accepting applications for the position of Welcome Desk Coordinator. This position is responsible for proposing and overseeing resources and services at the Coffman Memorial Union Welcome Desk and will participate in the planning of Welcome Services in the new St. Paul Campus Center. A key part of this role will be continuing to launch services, as well as assessing function and processes. Additional responsibilities include supervising students who provide support to general patrons of the building, student group support, wayfinding for the building and campus, and promotion of special events and student involvement opportunities through partnerships.
The Welcome Desk in the Coffman Memorial Union opened in June 2022 and the St. Paul location will open as a part of the new St. Paul Campus Center. The St. Paul services are currently provided by existing locations in the St. Paul Student Center, and part of this role will be working with those locations to ensure access to services. This position is expected to complete assessments and proposals independently for review by their supervisor. They will work with their supervisor regarding on-call shifts to support student staff, which may include evenings and weekends. This position reports to the Building Services Director.
Work Flexibility: Work expectation is to be primarily on campus, however, may have the opportunity to work remotely on occasion.
Salary Range: $50,500-$54,000 (DOQ)
DUTIES AND RESPONSIBILITIES:
Operations and Outreach (30%)
• Research and determine improvements and expansion opportunities for the Welcome Desk Services in all three SUA facilities
• Create an outreach plan and manage ongoing conversations with University partners, student groups, and local organizations around meeting the needs of diverse student and patron populations
• Develop plans and strategies to enhance sense of belonging and an inclusive student experience for diverse populations
• Determine and monitor Welcome Desk initiatives and some broader patron services in all three Student Unions & Activities facilities. This includes close coordination with managers and supervisors of other front facing services.
• Partner with colleagues in Student Unions & Activities to offer and promote programs, resources, and services
• Partner with colleagues in other University departments to offer and promote programs, resources, and services
• Facilitate and support the Wellbeing Space initiative in conjunction with the SUA Event Services office
• Coordinate assessment and evaluations for all resources and services
Supervision (30%)
• Supervise and support 10-20 Welcome Desk student employees
• Follow departmental standards for student development
• Set and manage student employee responsibility and accountability expectations
• Guide and coach students to respond to patron and partner questions and needs.
• Provide opportunities and assistance for students to develop leadership skills, organizational skills, communication practices, and experiences working on teams and with a diverse group of people
• Utilize inclusive practices to recruit, train, and retain student employees
Communication and Marketing (20%)
• Produce and distribute email communications aimed at increasing departmental awareness of building services
• Produce and distribute email communications to University departments aimed at identifying and strengthening partnership opportunities
• Support the Building Services Director’s marketing area’s strategy to plan and implement promotions, wayfinding, signage, etc. for building services
• Develop ongoing communication practices and expectations between student employees and student group leaders
• Assist in student outreach and community-building efforts through tabling, departmental partnerships, and workshop facilitation.
Resource and Service Management (10%)
• Monitor the operations and services of the Welcome Desk in the Coffman Memorial Union and coordinate with areas in the St. Paul Student Center to ensure those services are present
• Monitor and allocate an annual budget in excess of $200,000 for the operation of the Welcome Desk
• Review and streamline systems for tracking and organizing student group mail, grant check pick up, prize pick up, general building postings, and building lost and found
• Assist in the enforcement of applicable departmental and university policies
• Assist the Building Services Director on various projects, including the allocation and audit processes for access and keys and the distribution of parking vouchers
• Work with supervisor to schedule on-call shifts for special events
• Communicate updates and opportunities to SUA Building Partners
Other Duties and Projects as Assigned (10%)