Espresso Partners, a Smart Care Solutions company, will help you find the best equipment for your needs, whether you are an independent cafe, restaurant, large chain, or specialty coffee roaster. We also understand that all of this wonderful technology needs maintenance and repair. Our Repairistas are second to none in the commercial espresso machine repair industry. We provide coffee and espresso equipment services for all brands- and provide vital feedback to industry manufacturers.

Position Description

As a Billing Lead, you will oversee the day-to-day operations of our billing team end to end to ensure team and company goals/metrics are achieved. As a leader of your team, you are accountable for leading, developing, motivating, and providing appropriate coaching and feedback to team members to maximize engagement within the team.

Main Responsibilities

• Lead and develop a high-performing team while adhering to company processes, policies, and performance goals. Maintain and approve timekeeping records.
• Develop team goals for performance, with established timelines, that align with the overall Finance, and SCES goals.
• Monitor performance against key metrics and provide constructive feedback on a regular basis.
• Research, analyze and resolve complex Order-to-Cash problems in partnership with internal and external stake holders.
• Accountable for partnering with the Talent Acquisition Specialist to hire and onboard new talent. Responsibilities include interviewing, on-boarding, and training of new team members to ensure optimal candidate experience.
• Provide support to the Billing Manager and other Order to Cash leadership.
• Build Billing Backlog forecasts as needed to develop plan to close gaps.
• Lead yourself and others with a growth mindset, strong sense of ownership and accountability.
• Be proactive and execution focused.
• Strong focus on coaching & developing your team.

• Strive for personal and professional growth.
• Build and maintain strong end-to-end partnerships with key stakeholders to drive project resolution.
• Lead Ad-Hoc projects.

Minimum Qualifications

• Minimum of four (4) years of experience in billing, credit, collections, AP, or other finance related area.
• Experience leading or directing a team.
• Superior interpersonal skills: ability to build strong working relationships with customers, division management, field personnel, peers, and internal and external stakeholders.
• Analytical and problem-solving skills with a proficiency in Microsoft Office Suite software (Excel, Word, Access, Outlook), workflow software, and ad hoc reporting tools and databases.
• Self-motivated and both detail and process oriented.
• Strong verbal and written communication skills and the ability to interact with multiple levels of management and across functions.

Preferred Qualifications

• Bachelor's degree in business, accounting, or finance preferred.

• Strong organizational and time management skills with ability to manage multiple priorities and meet deadlines.
• Strong verbal and written communication skills and the ability to interact with multiple levels of management and across functions.
• Experience being a team leader.
• Superior interpersonal skills: ability to build strong working relationships with customers, division management, field personnel, peers, 3rd party partners.
• Self-motivated and both detail and process oriented
• Analytical and problem-solving skills with a proficiency in Microsoft Office Suite software (Excel, Word, Access, Outlook), workflow software, and ad hoc reporting tools and databases

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.