The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. Th

Documents policy and procedures for IT Support Services and resolves escalation for PC technicians for complex troubleshooting. Oversees inventory of all computer equipment and notifies managers of any shortages. Configures, installs, modifies, and repairs personal computers and peripherals. Installs software and checks it to ensure the device is performing according to u

The primary function of the Help Desk Manager is to manage the performance of the desktop support team to ensure service levels are achieved or exceeded. This Manager must maintain a strong understanding of the user environment and experience in order to ensure Help Desk support provides exceptional customer service and incident response. Responsible for managing the dail

About Us How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solu

Provide on site support installations and service repair to customers in North America Provide solutions to complex service issues Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues Develop strong working relationships with customers Perform pre inst

This role is responsible for being the main point of contact/subject matter expert for process and system related issues and questions within the P21 system. The role is also responsible for providing detailed analysis, technical support, incident resolution and follow up activities for WINA P21 users. ESSENTIAL DUTIES AND RESPONSIBILITIES Work with key users and end user

What success looks like in this role Provide pre sales technical support during the Dorado upgrade cycle including technical input for Dorado, storage, switches and virtual tape configurations. Assist in providing quotes for the Dorado hardware and software configurations using CPQ Installation of the Dorado Hardware, Brocade Switches and/or Storage configuration. Install

Job Description What is the opportunity? The primary purpose of this position is to support regulatory reporting of equity and option transaction for WM. The role will mainly be responsible for managing the firms CAT reporting needs, structure, and governance specific to CAT reporting. The individual will need to understand trade flows order events, and customer account r

Join Macquarie as the Head of Insider Threat and Internal Fraud where you will be responsible for overseeing and managing our efforts to prevent, detect, and respond to fraudulent activities and security threats that may originate from within Macquarie itself. At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a gl

Act as the main point of contact for customers with questions, requests, or troubleshooting problems relating to Infinite Campus software. Provide technical support via the telephone and electronic communications. Verify support contact credentials and account service level agreements. Assist the customer by resolving the incident, redirecting the call, or escalating. Dis

Our solutions are a key part of most industries electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your Role Mission Perform routine, preventative maintenance and repairs on air c

Agfa HealthCare , is a division of the Agfa Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB). At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best of suite Imaging IT software solutions that enable secure, effective and sustainable imag

This position has primary responsibility to support the various SICK Services and Products throughout North America. RESPONSIBILITIES Provide amazing customer service by effectively managing customer expectations. Support the various Services Organization programs. Build support structures and populate with SICK equipment. Requires the use of hand tools and basic construc

About the Role We are currently seeking a Financial Oracle EBS / Fusion Cloud ERP Business Systems Analyst . This role will be part of a team that currently supports Oracle EBS R12 Financials with a Cloud ERP (Fusion) and Cloud EPM migration project expected to start late in 2024. This role will be responsible for analysis of business systems & processes, detailed require

Join the Ansys Customer Excellence team to support our customers on all the aspects of their real world engineering simulation projects and integration of Ansys software in their design workflows, and grow Ansys' business. You will use engineering knowledge to provide technical post sales support, find solutions to a wide variety of technical challenges and channel custom