Implementation Manager – St. Paul, Minnesota

• Maintain relationships and communications with client team, sales, account management team, and other internal team members throughout the duration of implementation.
• Responsible for gathering all business requirements and managing client changes in order to successfully launch a new client or an existing client.  Ensure that all other departments involved in the implementation are able to complete their set ups on time with acceptable levels of quality.
• Lead or participate in internal meetings, client meetings or cross-functional meetings.  Responsible for completing project plans, detailed meeting notes documentation, action item management, and any other meeting deliverables.
• Responsible for driving to outcomes.  Assist in guiding clients to making timely decisions for their program in order for it to be successful.
• Provide weekly, detailed project status to internal team members and client.  Highlight issues, scope of services changes, and progress that has been made.
• Creates and manages project schedules. Executes and delivers purchased product/data to clients in the required formats by the deadlines established in those schedules.
• Records and documents all activity in contact management database. Maintain the appropriate documents in order to track project development and any changing specifications.
• Responsible for demoing client website and training client to use their website
• Successfully transition the client post implementation to the Account Management team and servicing team.
• Ability to utilize effective management, negotiation, and influencing skills both internally and externally to ensure a successful implementation of all products and services within scope.
• Ultimate accountability for a successful and timely client launch.
• Uses the time reporting system; signing and reporting all exception time on a weekly basis.
• Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner.
• Performs responsibilities in a professional manner, meeting the Company’s mission and goals.

• Bachelor's degree (B.A.) from four (4) year college or university and more than five (5) years related experience and/or training; or equivalent combination of education and experience.
• Strong business knowledge, particularly in the areas of implementations and project management; healthcare market knowledge is beneficial.  Must be able to multi-task and lead cross-functional teams.
• Must possess solid communication skills, people management skills, and project methodology skills. Must be able to assign work, meet deadlines, and interpret and ensure consistent application of organizational policies.
• To perform this job successfully, an individual should have knowledge of CRM software; Database software such as Oracle; Presentation software; Internet software; Spreadsheet software and Word Processing software.